Shipping policy

DELIVERY & SHIPPING POLICY

United Bathrooms delivers bathroom products throughout the UK using parcel couriers, specialist carriers and pallet delivery services depending on the size, weight and nature of the products ordered.

Delivery charges

Delivery charges are calculated according to the products ordered and the delivery location and will normally be shown during checkout.

Some products or locations may require an additional delivery charge. If an additional charge applies and cannot reasonably be calculated automatically at checkout, we will contact you before dispatch.

Delivery times

Products may be shown as In Stock, Available to Order, Special Order or with another availability status.

In-stock products are normally dispatched as soon as reasonably possible after payment has been confirmed.

Available-to-order products are obtained from our suppliers or manufacturers after an order is placed and may have longer lead times.

Any dispatch or delivery times shown on our website are estimates unless we expressly agree a specific delivery date with you.

If an unexpected supplier or delivery delay occurs, we will contact you where appropriate.

Large and palletised deliveries

Bathroom furniture, sanitaryware, shower products, mirrors and other large, heavy or fragile goods may be delivered using a specialist carrier or pallet delivery service.

Pallet deliveries are normally made to a safe and accessible point at or near the delivery address. Delivery drivers may not be able or required to carry large or heavy products inside your property.

Please ensure there is suitable vehicle access to the delivery address and that someone is available to receive the delivery where required.

If your property has restricted access, narrow roads, parking restrictions, stairs or any other circumstances that may affect delivery of a large item, please contact us before ordering.

Checking your delivery

Please inspect your goods as soon as reasonably possible after delivery.

Check that:

the correct products have been supplied;
the quantities are correct;
all expected components are present; and
there is no visible damage.

If anything is damaged, missing or incorrect, please contact us as soon as reasonably possible.

Email: info@united-bathrooms.co.uk
Telephone: 020 8930 8249

We may ask you to provide photographs of the product, packaging and any visible damage so that we can investigate the issue with the carrier or supplier.

Please do not install, fit, drill, cut or otherwise modify goods that are visibly damaged, incorrect or obviously defective before contacting us.

Reporting a problem promptly helps us resolve delivery issues, but this does not affect your statutory consumer rights.

Installation appointments

We strongly recommend that you do not book plumbers, bathroom installers, builders or other tradespeople until your complete order has arrived and you have unpacked and checked the goods.

Courier, manufacturer and supplier delays can occasionally occur.

United Bathrooms cannot accept responsibility for avoidable installer, contractor or other consequential costs arising from installation being arranged before goods have been delivered and reasonably checked, except where liability cannot lawfully be excluded or restricted.

Failed deliveries

Please ensure that somebody is available to accept the delivery where attendance or a signature is required.

Where delivery cannot be completed because nobody is available, suitable access has not been provided, or delivery information supplied by the customer is incorrect, the carrier may make another delivery attempt or return the goods.

Where legally permitted, reasonable additional delivery, storage, return-to-sender or redelivery costs resulting from circumstances attributable to the customer may be charged.

Delivery damage

If goods appear to have been damaged during transportation, please retain both the goods and their packaging and contact us before returning anything.

We may request photographs or other reasonable information to allow us to investigate the damage.

Where goods have been damaged during delivery, we will provide the appropriate remedy in accordance with your statutory rights.

Returns and return addresses

Returns must never be sent to our registered office at 166 College Road, Harrow. The registered office is not a returns warehouse or goods-receiving facility.

All returns must be requested and approved by United Bathrooms before being sent.

Once a return has been agreed, we will provide you with the appropriate return address together with any relevant return instructions.

The return address may vary depending on the nature, size, brand, manufacturer or supplier of the product. Goods may therefore need to be returned to a warehouse, supplier, manufacturer or another designated returns location.

Goods must only be returned to the address specifically provided by United Bathrooms for that authorised return.

Goods sent without prior return authorisation, or sent to an address other than the return address provided by us, may not be capable of being accepted or processed and may result in additional transportation or handling costs where legally permitted.

For change-of-mind returns, the customer is normally responsible for arranging and paying for the safe return transportation of the goods.

Large, heavy, fragile or palletised bathroom products may require specialist transportation. Customers are responsible for ensuring that returned goods are adequately protected and appropriately transported.

Please contact us before arranging any return transportation.

This returns procedure does not affect your statutory rights, including your rights where goods are faulty, damaged when supplied, incorrectly supplied or not as described.

Change-of-mind returns

If you are a consumer purchasing online, you normally have a statutory right to cancel your order within the applicable cancellation period.

Full information about cancellation periods, the condition of returned goods, refunds and any permitted deductions for diminished value can be found in our Returns & Refunds Policy and Terms and Conditions of Sale.